Shipping policy
SHIPPING DETAILS:
- We ship from our studio in Hamilton, Ontario, Canada.
- Canada Post is our shipping courier (may periodically change due to availability)
- Shipping discount promotions may occur from time to time, and may change without notice.
- Currently offering FREE shipping to Canada and USA (may change without notice) This does not include any additional tariff, Vat, duties or taxes.
- Shipping costs will be calculated at checkout. These costs are based on your shipping location, weight and dimensions of package, and delivery speed you have chosen.
- USA tariffs will be added to your order at checkout, so that they will be paid at the border and not upon delivery at your destination.
SHIPPING TRANSIT TIMES & ATTRIBUTES:
All orders require 1-3 days prior to shipping for processing. Please factor this time into the overall shipping time.
CANADA TO CANADA - SHIPPING OPTIONS
PRIORITY:
Local, City or Town: Next day
Regional: Next day
National: Next day
Tracking number provided
On-time delivery guarantee
XPRESSPOST:
Local, City or Town: Next day
Regional: Next day
National: 2 days
Tracking number provided
On-time delivery guarantee
REGULAR PARCEL:
Local, City or Town: 1-3 Business days
Regional: 3-6 Business days
National: 4-10 Business days
Tracking number provided
No on-time delivery guarantee
Carbon neutral shipping option
14 DAY RETURN POLICY - NO REFUNDS ON SHIPPING COSTS and/or RETURN SHIPPING COSTS (with a few exceptions- contact us asap post delivery if there's an issue with item)
No customs, tariffs or duty charges will apply - we ship from Canada
CANADA TO USA - SHIPPING OPTIONS
XPRESSPOST USA:
2-3 Business days
Tracking number provided
No on-time delivery guarantee
EXPEDITED PARCEL USA:
4-7 Business days
Tracking number provided
No on-time delivery guarantee
TRACKED PACKET USA:
4-7 Business days
Tracking number provided
No on-time delivery guarantee
ALL SALES ARE FINAL - NO RETURNS AVAILABLE FOR USA ORDERS.
We ship from Canada - We are currently adding USA tariffs onto your cart total at checkout, so the tariffs will be pre-paid at the border. This ensures that you will not be paying the tariffs upon delivery; they will already have been pre-paid. There are some potential fees that may be charged additionally however, such as VAT, taxes, duties, these are the customers responsibility to pay upon delivery of their package.
We do not reimburse, credit or refund these potential fees.
Please contact your post office or customs agency and inform yourself about border crossing fees.
Do not attempt to return the package, it will sit in customs and ultimately be destroyed.
We hope this will only be a temporary issue with the USA Government, thank you for your understanding. If you have further questions about potential border crossing fees, please contact us.
CANADA TO INTERNATIONAL - SHIPPING OPTIONS
XPRESSPOST INTERNATIONAL:
4-7 Business days
Tracking number provided
On-time delivery guarantee
TRACKED PACKET INTERNATIONAL:
6-10 Business days
Tracking number provided
No on-time delivery guarantee
ALL SALES ARE FINAL - NO RETURNS AVAILABLE FOR USA ORDERS.
We ship from Canada - Therefor customs, duties, taxes, VAT and/or tariffs may be added to your package by your respective government, and charged to you upon delivery.
These potential fees are the customers responsibility to pay upon delivery of their package.
We do not reimburse, credit or refund these potential fees.
Please contact your post office or customs agency and inform yourself about international shipping fees.
Do not attempt to return the package, it will sit in customs and ultimately be destroyed.
If you have further questions about potential shipping fees, please contact us.